Park Mortgage Company Limited t/a Leddin Finance
These terms of business set out the general terms under which Park Mortgage Company Limited will provide the following services;
Mortgage Advice
Life Assurance
Protection Products
Household and contents Insurance
Motor Insurance
Deposits
Pensions
Investments
Asset Financing
Park Mortgage Company Limited., Unit 22, 1A Upper Cranford Centre, Montrose, Dublin 4 01-6449442
Authorised Status
Park Mortgage Company Limited t/a Leddin Finance is regulated by the Central Bank of Ireland as a Multi Agency Intermediary(Reference C35648) under the Investment Intermediaries Act, 1995, as an Insurance Intermediary under the European Communities (Insurance Mediation) Regulations 2005 and as a Mortgage Intermediary (ReferenceC35648) under the Consumer Credit Act 1995.
The foregoing information can be verified by contacting the Central Bank of Ireland, PO Box 559, Dame Street, Dublin 2, telephone 01 224 6000, (www.centralbank.ie.).
Our authorisation status can be verified on the following registers maintained by the Central Bank of Ireland which can be accessed on www.centralbank.ie:
Multi Agency Intermediary – Register of Investment Business Firms authorised under Section 10 of Investment Intermediaries Act 1995 (Section 10 Register)
Insurance Intermediary – Insurance Mediation Register
Mortgage Intermediary – Mortgage Intermediary Register
Statutory Codes
Park Mortgage Company Limited is subject to the Consumer Protection Code, Minimum Competency Code and the Fitness & Probity Standards. These code can be viewed on the Central Bank’s website www.centralbank.ie.
Services Provided
Park Mortgage CompanyLimited will offer advice on a fair analysis basis in relation to Mortgage products through our product producers. This means we will research the market place and providers and recommend the best product to suit your own needs.
Remuneration Policy
Park Mortgage Company Limited is remunerated on a commission basis for orders transmitted, full details of which are included in the product information document distributed to you prior to a proposal being completed.
Park Mortgage Company Limited may also opt to charge a fee in certain circumstances agreed with clients depending on the complexity of the transaction and whether we will receive a commission directly from the product provider. All fees are agreed with clients in advance.
Park Mortgage Company Limited has made available on our website www.leddinfinance.ie a summary of the details of all arrangements for any fee, commission, other reward or remuneration paid or provided to Park Mortgage Company Limited which it has agreed with product producers.
Conflict of Interest Policy
It is the policy of the firm to avoid any conflict of interest when providing business services to its clients. However, where an unavoidable conflict may arise we will advise you of this in writing before proceeding to provide any business service. If you have not been advised of any such conflict you are entitled to assume that none arises.
Park Mortgage Company Limited will, if necessary exercise its legal rights to receive any payments due to it from clients for business services provided by it and, to be reimbursed for any value obtained by the firm on behalf of clients who subsequently default in any payment due to the firm.
Product producers may withdraw benefits or cover on default of any payments due under any products arranged for your benefit. Details of these provisions will be included in your product terms and conditions.
Park Mortgage Company Limited holds an appointment with the following mortgage undertakings enabling Park Mortgage Company Limited to provide a fair analysis of the Mortgage Market :
Brokers Ireland
Permanent Tsb
Haven
Bank of Ireland
ICS Mortgages
Park Mortgage Company Limited holds an appointment with the following Insurance undertakings.
Life Assurance Undertakings
New Ireland Assurance
Irish Life
Zurich
Aviva Life & Pensions Ireland Limited
Friends First Life Assurance Company Limited
Standard Life
Park Mortgage Company Limited has selected one preferred provider Irish Life Assurance Plc for life insurance plans including (life assurance, specified illness cover, income protection, unit linked savings, investments and pension plans), tracker bonds and PRSAs. Analysis of the market will be limited to products provided by Irish life Assurance plc
General Insurance Undertakings
Insurance Risk Managers
This enables Park Mortgage Company Limited to arrange household and contents insurance and motor insurance through the following companies on a referral basis.
JLT Insurance Brokers Ireland Limited
Receipts
Park Mortgage Company Limited will issue receipts for each payment received pursuant to Section 30 Investment Intermediaries Act, 1995 and Chapter 3 of the Consumer Protection Code 2012.
Consumer Protection
Park Mortgage Company Limited is subject to the Central Bank of Ireland’s Consumer Protection Code 2012 which outlines and offers protection to consumers. A copy of this code can be accessed on the Central Bank of Ireland’s website www.centralbank.ie
Personal Data
Park Mortgage Company Limited complies with the Data Protection Act, 1988 and will treat all personal data as confidential information. Park Mortgage Company Limited will use this data only for the purpose(s) intended. Park Mortgage Company Limited will not disclose such information except as permitted by your or as required by law.
Complaints Procedure
A customer defines a complaint as an expression of dissatisfaction, whether justified or not. Complaints may come from a number of different forms. In order for the firm to carry out a full and thorough investigation all complaints must be received in writing.
All complaints should be made in writing and addressed to:
Conor McCarthy, Complaints Officer, Park Mortgage Company Limited, Unit 22, 1A Upper Cranford Centre, Montrose, Dublin 4.
Our Objectives
To respond to complaints in a courteous, timely and fair manner.
To endeavour to address the specific issues raised by our customers, and where appropriate, update our procedures to avoid re-occurrence of problems.
To endeavour to achieve a situation where our customer feels we have addressed the complaint
Where customers remain dissatisfied with the outcome of our efforts to resolve their complaint, to ensure they are notified of their right to refer their grievance to the Financial Services Ombudsman if applicable.
Contact details of Financial Services Ombudsman as follows:
3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
Lo call 1890 88 20 90, telephone 01 662 0899, fax 01 662 0890
Email: enquiries@financialombudsman.ie
Contact details of Pensions Ombudsman as follows:
36 Upper Mount Street, Dublin 2
Telephone 01 647 1650, fax 01 676 9577
Email: info@pensionsombudsman.ie
All complaints will be dealt with as follows:
The complaint can be received in written or verbal format. Where the complaint received is verbal, the complainant will have the opportunity to have the complaint treated as a written complaint.
Details of all oral complaints are recorded in writing
The complaint is recorded and documented on the customers file.
The complaint is acknowledged within 5 business days of receipt of the complaint. A copy is placed on the customers file.
The Complainant shall receive a regular written update on the progress of the investigation at intervals of not greater than 20 business days, while the investigation of the complaint is ongoing.
We will endeavour to investigate and resolve the complaint within 40 business days of receipt of the complaint. Where 40 business days have elapsed and the complaint is not resolved, the complainant will be informed of the anticipated timeframe within which we hope to resolve the complaint and the complainants right to refer the matter to the Financial Services Ombudsman or the Pensions Ombudsman.
Within 5 business days of the completion of the investigation of a complaint, the firm will send the complainant a letter explaining clearly the outcome of the investigation and, if appropriate, explaining the terms of any offer of settlement which the firm is prepared to make in settlement of the complaint.
Any subsequent or follow up queries will be dealt within 5 business days of receipt of the enquiry.
Where it has not proved possible to resolve the customer’s complaint, and the complainant remains dissatisfied with the outcome and the firm believes it cannot make any further progress on the matter, the complainant will be advised of this and they are entitled to refer their complaint for consideration to the Financial Services Ombudsman or the Pensions Ombudsman.
All correspondence in relation to customer complaints will be retained for a minimum period of six years from the date of the last correspondence about the matter.
The firm will provide information about the subject matter of the complaint to the Financial Services Ombudsman or the Pensions Ombudsman, if requested to do so when a complaint has been referred to the Ombudsman by a customer.
The complaint log will be retained permanently and will be available for inspection by the Financial Services Ombudsman, Pensions Ombudsman and the Central Bank of Ireland.
Investor Compensation Scheme
Park Mortgage Company Limited is a member of the Investor Compensation Scheme, which provides certain remedies to eligible clients on default by the firm. Your legal rights against the firm are not affected by this scheme.
Under 38 (1) of the Investor Compensation Act, 1998, I wish to draw your attention to the following:
A) The Investor Compensation Act, 1998, provides for the establishment of a compensation scheme to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act.
B) this firm is a member of the compensation scheme
C) compensation may be payable where money or investment instruments owed or belonging to clients and held, or in this case of investment instruments, administrated or managed by this firm cannot be returned to those clients for the time being and there is no reasonably foreseeable opportunity of the firm being able to do so
D) a right to compensation will arise only:
if the client is an eligible investor as defined in the Act,
if it transpires that this firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm , and
to the extent that the clients loss is recognised for the purposes of the Act.
E) where an entitlement to compensation is established, the compensation payable will be the lesser of:
90% of the amount of the clients loss which is recognised for the purposes of the Investor Compensation Act 1998 or
compensation of up to €20,000.
Fixed rate warning
Warning: You may have to pay charges if you pay off a fixed rate loan early.
Variable Rate Warning
The cost of your monthly repayments may increase - If you do not keep up your repayments you may lose your home.
Consolidated Debt warning
This new loan may take longer to pay off than your previous loans. This means you may pay more than if you paid over a shorter term.
Interest Only warning
The entire amount that you have borrowed will still be outstanding at the end of the interest only period